Shipping with the United States:
Shipping for the first disc is only $3.95 - shipped in a box
The second disc will be an additional $1.55 added - shipped in a box
The third disc will have an additional $1.55 added - shipped in a box
Shipping for discs is capped at $7.05. Orders totaling $65.00 or more with discs and smaller items will ship for free. Some non-disc products such as bags and larger items will have additional shipping costs added which will be calculated at checkout if there are no promotions running.
*** All discs will ship in a box to do our part to help reduce our carbon footprint, as well as protect your disc(s) from being bent in the mailbox. ***
Please Note: Once the packages leave our facility, delivery times and shipping updates are out of our control and you should contact your local post office.
We will ship all orders via USPS or UPS whichever is less, unless a priority upgrade is purchased. Shipping times vary based on your proximity to Maine. Larger items including baskets, bags and carts will ship USPS or UPS. Larger items will need a physical address since UPS can't deliver to PO boxes.
We aim to process all orders in a timely manner and process within 24 hours. Mail is picked up by 10:00 am daily Monday - Friday. This excludes federal holidays as there is no mail service.
Your tracking number is emailed when the order is processed by our shipping department.
We do our best to make sure you have accurate tracking information, but it isn't uncommon that if your package says Delivered it may arrive a day or two later from USPS. We ask for your patience if it hasn't arrived and suggest you contact your local post office for further assistance to try and locate it. They will be able to provide GPS scanned tracking information.
We offer Priority shipping as calculated at checkout.
Shipping to Canada & International:
All disc's ship in a box and shipping is calculated at checkout.
Shipping costs will only cover shipping the items to you and you will be responsible for any additional charges that may be applied upon delivery for duties and taxes. Any package refused upon delivery will incur a 15% restocking fee and less shipping charges for a store credit.
Local Pick Up:
All Maine residents can select in-store local pickup. Once the order has been fulfilled you will receive an email to let you know it is ready to pick up at your convenience.
If you have additional questions, please contact us at [email protected]
If for any reason you need to return an item, please email us before you sending the product back to let us know what the problem is at [email protected]
Please send returns to:
605 Bowdoinham Road
Sabattus, ME 04280
If the product was damaged during shipping a claim will need to be filed with Route if the insurance was applied or purchased. If Route insurance wasn't applied the shipping provider will need to be contacted as they are responsible for the item once in their possession.
Replacement for defective items:
If the item is defective and overlooked during shipping, we will assume the cost in shipping a replacement to you. If we do not have a replacement to offer, we will issue a store credit for that amount. All replacements are shipped USPS First Class unless a Priority is requested. The cost of the shipping upgrade is to be paid by the customer prior to shipment.
Changed Your Mind:
If you have changed your mind and wish to send the item back, please contact us to discuss what will happen next. Customer assumes all costs in shipping the item back. Once the item is received in the same condition with labels, unused/unworn a store credit will be issued less the shipping charges and a 15% restocking fee will be applied.
Wrong Item Shipped:
Mistakes happen and if we sent the wrong item, we will pay for the shipping to return to us and will work on getting you the correct item or an item of equal value to make things right.
Please submit any cancellation via email to: [email protected]
Emailed cancellations must contain the following: First name, last name, order number, email address and phone number. This information must be identical to the information originally submitted with your order. We will contact you if we have any questions in regards to cancelling your order.
Every effort will be made to accommodate the cancellation of your order, providing your order has not been already fulfilled to be shipped out.
Payments through most major credit cards and PayPal are accepted. All transactions are secured using high grade encryption.
Pricing for all items is as listed online and noted if marked down.
Online promotions are available only when indicated as stated on the site. If you wish to be notified on promotions, be sure to follow us on social media for up-to-date information.
Previous orders can be viewed by logging into your account and clicking on the "My Orders" link on the left.
Yes, once each disc has been inspected and received, each disc is then photographed. Discs that are the same color and stamp are grouped together with 1 photo, all other are photographed individually. We then label each disc at the top in the online images so you know which disc to select in the dropdown by weight and color.
Please note some discs may vary in color depending on the devise you are using.
Log into your account by clicking the "My Account" link on the top of every page. From here you can access and edit your account information, address book, orders, product reviews. Please be sure to keep your shipping address up to date if you move.
At this time, we are not offer preorders since we give the ability to order the specific disc you see online by weight and color. When we place our orders with the vendors we do not always know if we are going to be guaranteed what we ordered and want to provide the best shopping experience possible?
Since the vendors are molding and producing the products we have decided to go by their weights. If a disc is received from the vendor with no weight, we will weigh it and write it on the disc.
If you want to be sure about a specific disc and weight, please feel free to contact us at [email protected] with the product you would like to have confirmed and we'll do our best to accommodate your request.
Many times, during receiving we come across stamps that missed the cleaning process. The best recommendation is to use a lint roller over the stamp. You can also use packing tape, lightly dabbed over the foil to remove the excess.
We use easy release/removable barcode stickers but if for some reason there is still sticky residue left behind from any stickers, spray WD-4 and let set for a few minutes. Use the soft side of a sponge with mild dish detergent like Dawn to clean the area. Works every time.
The best recommendation from the manufactures is placing the disc in a sunny window or laying it flat in front of a heat source for a day or two. The sun is the best way to bring it back to its natural shape.